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HORRIBLE HORRIBLE HORRIBLE Customer Service! I began reaching out to "spring" about a typo in my description on my merch site September 12,2023 and Maria answered via their Zendesk. I continued to ask about "How to correct the typo in my description" throughout September. After several emails. Finally! I get a response from Maria asking me to send screen shot of what I was referring to. I did. Nothing. Radio silence. I sent out another email to Maria trying to figure out why is it taking more than a month to get the issue resolved. I was responded with send the link to my store. I did. Another two weeks went by without a solution. I began sending emails where I thought I would get some assistance to rectify something so minor. No. On October 19,2023 I requested for the cancellation of my site and to disengage completely from the Spring platform. Guess what? An immediate response to cancel my account. The Spring company customer service is the worse. My store never launched. I have been gravely inconvenienced getting my merch store up and running to begin raising money for soon to be college students. Never again
Products used:
SPRING MERCH PLATFORM
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Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. We'd like to investigate this matter further. Please email creatorhelp@spri.ng with your account information so we can assist.