Christina M.

I purchased a pair of shoes online and was prompted at checkout to sign off for the planet rewards program which offers credits towards future purchases. I knew that I would be making several other purchases so I signed up for the free service and paid extra on the shipping (they say to offset the environmental effects) which was supposed to have earned me extra planet points. During the checkout process, there was a computer glitch during which the computer opened 2 accounts for me- both with the same name and email address. I didn't learn of this until later, when I saw no points in my account and called customer service. I was advised of the computer problems and told the accounts would be combined. I went on to make several other purchases within the next few weeks (enough to earn $40 off the order). I check my account and I have 0 credits/points. I called customer service and got an agent that clearly had no common sense. She advised me that 2 accounts were opened in my name and that is "illegal" so the accounts were merged and I lost all of my credits/points. I explained the computer glitch and she kept repeating "Mam, our policy says you are not allowed to have more than 1 account". I again tried to explain that it was a Planet shoes computer error that caused the duplicate accounts. She repeated the same idiotic statement again. While talking to her, I tried to open another account using the same email address & name and the computer notified me that there was already an account with that information- which proved that it was a system issue on Planet Shoes. She repeated the same mantra again. She did not have enough common sense to understand that "stealing" discounts from customers is bad business policy. Especially when the company is at fault. I gave up with her and typed all of this out in online complaint form and it was ignored. No response at all! Don't waste your time or money on a business that only cares about your money.