Christine G.

Awful service - do not use this company! I ordered over £430 worth of clothing back on 22nd April after being a customer of theirs for a few years now and always having had a good experience. A package arrived very quickly but contained all of the wrong items (I received horse riding equipment that Surfdome does not even sell - apparently the warehouse is shared with a number of other shops and the customer care person made it sound like this was a recurrent issue). I was asked to return all of the equipment but had to register one of my items as a returned item as there was no option for 'wrong items received' on the online form, which has caused complications on future calls to the company. I issued back the wrong items on 28th April. I then had to wait until 3rd May for confirmation that they would request the correct order be posted out to me. It's now 9th May and I've still received nothing. No further comms from Surfdome or from a delivery company, nothing. I called today and after having been on hold for half an hour was told that only the previous customer services contact I spoke to can help as they all work remotely and there are no details regarding my particular case on their system. This is hugely frustrating after I've received good service from this company before. I'm not sure if the changes relate to restructuring or reorganisation due to Covid, but the service I've received is completely unacceptable. I received a 15% refund after I made a complaint the first time, however they still have over £350 of my money and I've still received nothing. I'm currently still waiting for a call back today. The whole thing has been thoroughly frustrating. I don't usually write bad reviews but felt I had to warn other customers about them!