Christine L.

I bought 10+ hair extension packs from these guys. Ignoring the fact they market themselves as Canadian yet ship from the UK and have large feeds for importing, whatever.

One pair of extensions completely fell out after washing them in normal shampoo I've used multiple times before for my extensions. Same water temperature, always gentle. They completely matted and fell out. These extensions were only about 3 weeks old.

I contacted them with photos, they asked me what shampoo I used. I replied, and replied and relied. I followed up. They continued to ask me what shampoo I used. Is this a joke? I finally got in touch with the manager and they said they never received a photo of the shampoo, no one asked me for a photo of the shampoo... what a joke. They pretend to not receive any emails as if a company doesn't have a proper email software? It's 2020. I'll make sure my friends and clients never go to them again. They could have swallowed a 10-20% off code for this seeing I'm a long term customer but apparently they can't afford that. I hope the owner is aware of how downhill this company is going to go due to THE WORST customer resolution team. And let's just remember the fact they falsely market themselves as Canadian. They're liars right off the bat. Good day! Love and light