Awful. What a headache of an experience with DressLily. I would never ever consider ordering from this company again, and I urge you all not to as well. They sent me false information several times, they were responding to my emails/ticket- but they would only apologize and never answer my questions, their customer service was a pain to communicate with because English is not their first language, and it seemed like they were sending me automated emails, it took them 3 weeks just to SHIP part of my order- and they never explained why or gave me an option to just cancel those items once I asked about them (they did not even ship them out until I emailed and asked why I never received a shipping confirmation email), and it took double the amount of time they said it would for the first part of my order to arrive, and triple for the second part to arrive. 6 of my items were jewelry, and the quality for the price on those seems fair so far. The other 2 items were clothing pieces which were poorly made, terrible cheap fabric, one of them had a stain on the sleeve when I took it out of the packaging, and they both have extremely odd fittings. I was convinced the entire time I was waiting for these items, and while communicating with their customer service that they were undoubtedly scamming me- because everything seemed so fishy and it was taking so long. I am actually very surprised that my items arrived. I would have just sent them back right away because I was so frustrated with them- but I knew it would probably just end up being an even larger headache having to deal with shipping it back and having them process my refund. It's just a lesson learned. If I would have done my research on this company before ordering, there is no way I would have ordered from them.
Dear Christine M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com