I have never had a problem with ordering items from this site - it's amazing! I only wish they also sold clothing!
1 - they really do have an endless selection of shoes, accessories, and purses. This is a great alternative to traditional shopping because I hate having to go to 5 different stores, sift through limited styles, and then still not find what I'm looking for. With endless.com you can put in a price range, color, style, and hundreds of results come up. It's just faster and more efficient than scouring stores for what you want.
2 - their free 2 day shipping has never been late in my experience. It's fast and FREE. So when I need/want something, I don't have to worry about wasting money on shipping on something that may not fit or look right when it arrives.
3 - free return shipping is also a huge plus with this site. Again, I have not had any problems with the return shipping or refunds.
This site was key when I needed shoes to go with my wedding dress. It was 2 weeks before my wedding day, and I didn't have the time or energy to map out shoe stores to find what I needed. I was able to just go online, pull up the style and potential colors I wanted, and order 5 pairs. They arrived in 2 days, I tried them all on, found the perfect pair, and easily return shipped the remaining 4 pairs. This kind of reliability and performance is why I don't worry about ordering from them.
Hi Christine,
Thanks so much for your thoughtful feedback, which I always appreciate. I definitely understand how hard it can be to wait for an order that you're eagerly anticipating! Please know that we ship as fast as possible once we receive your merchandise directly from the manufacturer.
To help you understand: We work directly with manufacturers to fulfill each order. They ship to us, and then we ship to you. This can result in a bit of a longer wait time, but it ensures guaranteed authenticity. As you mentioned, we do list the estimated shipping date on each individual sale page, as well as on the order confirmation so you'll know exactly when to expect it.
In addition, for most packages, we use a combination of UPS and USPS services. Since the final delivery is handled by your local postal service, your order can now be delivered 6 days a week, including Saturdays.
That said, I'll certainly share your feedback with our internal teams. We're continually working to enhance the ideeli experience and your comments and suggestions are very important to us.
Thanks again,
Jason Faria
Sr. Manager Customer Service