I bought a lower parts kit, buffer tube and butt stock. No complaints. Then ordered a Handgaurd, aero charging handle and 7.62 30 round mag for 75$ and those were in my hands 3 days later.
The other order took awhile after the holidays. I called once and followed the prompts and got ahold of a rep quick. Now he did try and answer all my questions wich took a bit but he did. Yeh the warranty sucks but know what your buying and do your homework. They pay for shipping back if the part doesn't function correctly.