Christopher D.

I order less than the required amount to get free shipping, but didn't know it. At checkout, GNC offers several options including something like see final bill or PayPal. I selected PayPal assuming the next screen would take me to a final bill review with the PayPal connection established. NOPE! It went right to payment receipt (which is where I first saw the shipping charge) (problem 1). Then I never received a confirmation email from GNC (problem 2). I did receive a notification from Rakuten that I am getting a rebate that that email had the order number. I tried to cancel the order on the GNC website, but it could not be found (problem 3). I wrote to GNC asking them to cancel my order, but never received a response (problem 4) and today the items arrived (problem 5).