Christopher K.

We had an expensive two-night reservation in Pahoa, Hawaii. Due to a governor's order to limit spread of COVID-19, it became impossible for any visitors to go through with their travel plans in Hawaii. On all other reservations the we had, we were treated very fairly. BedandBreakfast.com, however, shut down their main phone line (we called multiple times over several days, and they always said "technical difficulties"). It was impossible to even discuss rescheduling or getting a partial or complete refund. Their whole focus seems to have been to keep the money, even though their innkeeper could not have accommodated us even if we could have shown up--the whole island was shut down. We'll never reserve through them again.