So, i posted a review of what happened and (finally) carmonkeys responded. Ill definitely add a star cause at least they did, and they seem to actually want to try and help now. I bought a transmission from them, and (at first) a rep said they werent going to help me for my previous review, which i stated doesnt make sense, cause if anything he should want to try and make it better. Well, another rep responded on this site saying theyd like to help, so ill definitely at least give them 2-3/5 for better customer support
However, i still havent gotten either my transmission or the $700, so there is still that. Hopefully everything will be sorted out
I am sorry you had this experience, however, we do not sell rebuilt units, the units we sell are run and tested recycled parts with warranty. We cover the shipping cost out to a customer if a part has shipped the customer would be responsible for the return freight. The restocking fee is applied to recoup some of the cost it took to run, test, prep, and ship the part ordered. We would like to check into this and verify the order, if you can call in we will gladly assist you in locating the order and the refund.