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I returned a pair of shoes that didn't fit. Once they received my item, I waited the stated amount of time for my return to be processed, but never heard anything. I called customer service and was told "sometimes you have to call to request to have your return processed," and that they would take care of it right then, but it may be another 14 days for my money to be credited back to my card, which they tried to blame on my bank. From the day they received my return to when I finally received my refund was more than a month.
Tip for consumers:
Nearly impossible to get your money back for a refund.
Products used:
Shoes, but returned them
Christy B.'s review of The Walking Company earned 4 Very Helpful votes
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