I opened an Acorns account on Dec 29,2021. It has been a nightmare from the start. I was unable to link my USBank VISA card to enroll in RoundUps. I sent Acorns Customer Service an email, as there is no phone number to speak to a real person, and this is where my hell began. It was a simple, routine issue on their end. Instead, I received not one reply from them, but a total thread of 16, several of which were a robotic message with the exact same instructions they had sent me before. To which I indicated did not work (numerous times). Then the madness started. I received an email from them "confirming that my CAP ONE VISA was linked". OK, if they would have bothered to read my message, they would have known it wasn't my CapOne Visa that was the issue, but rather my USBANK VISA! Back to square one. I spoke to USBank at length regarding this issue as Acorns Cust Serv kept telling me the issue was on their end. To which USBank assured me that there were no issues on their part and advised that there was an ongoing Class Action lawsuit again a Third-Party Vendor that Acorns uses to obtain their members financial information. They also mentioned that they have gotten a lot of calls about this same issue with Acorns' members. I requested my Acorns account be closed and all funds be wired back to my checking account ASAP. I received confirmation that they had closed my account. Although... still waiting on my funds to be returned. Red Flags!
Hello Christy, please send us an email to social.media@fbbrands.com and we will gladly look into this.