So I bought hair based off of the pictures that I seen on the website but when I got my hair it was completely different from the website pictures. I wrote to the company and sent them pictures asking them to let me know what I need to do to exchange the hair. The message I received said that the color was correct and that if I'm willing to keep the hair I can get a 10% discount off of my next order. I don't want the hair that I received and I don't want to order anything else from them again. So I guess for now it's a win-win for them. This company could care less about their customers. The quality of the hair is okay but buyer please beware... you never know what type of hair you're going to get.