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Had a product "auto shipped" without my consent. When the agent tried to explain the reason, she simply could not. I had a random charge taken out of checking account; for a product I did not order. I have not ordered a product from IT Cosmetics since 11/25/22 and it DOES NOT show auto ship. I attempted to get a refund for the unauthorized charge and/or speak to a supervisor; both were refused.
This was a horrific experience and is still unresolved.
As a consumer, this is unacceptable.
Tip for consumers:
Do not order online; terrible service.
Products used:
I will no longer use this product; horrible customer service.
Chrystal S.'s review of It Cosmetics earned 2 Very Helpful votes
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