Chuck P.

First off I am speaking about the online service not the individually owned stores. Their trade in service is a joke. It took 4 weeks and that was only after I called and complained. It took 3 days to get the credit issued from Golfstix to Golf USA. I can move every penny I have from one account to another in less than a minute not 3 days. It took another 3 days before Golf USA would place my order with the factory because they said they had to get their money from the credit card I used before they would place the order. I can use that same card in any store and walk out with my purchase within a couple of minutes or I can use that same card a make a purchase on-line and have my order shipped the next day. Maybe their computer system is 80 years old. Golf USA website states most orders will ship in 2-3 weeks. After I place my order and paid my money they then stated it would be 4 weeks. Well I am in my 4th week and they have not shipped yet. In total it has been 8 weeks so far and I still have no idea when I will get my clubs. I can buy a house in less time than that. I can special order a car and get it faster than that. The owned franchise stores might be great, but never again will I use the Golf USA on-line system. It has been a nightmare and it is not over yet.