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I ordered a wallet at the end of December and payed about 50 bucks for the custom made wallet. It was expected to be at my address on January 4th. January 4th comes and I check the tracking number and it tells me it got to the wrong post office and the post office sent it back because my address was not one this post office ships too. I contacted the post office as soon as I had seen that it was there as it was the next town over only 5 Mintues from me I was going to have them hold it and I could come get it. Post office told me they can't do that and that they must send it back. I reached out to customer service on Soulfeel and described my issue and asked for a refund. They told me they can not give me to contact the post office. I told them I have already done that and the post office can not be of assistance. They also told me they can not give me a refund per " company policy " until the package returns to thier facility. I waited 6 weeks and kept contacting the customer service within reasonable time spans to see about a refund as it should have returned or may of gotten lost in the mail. They kept telling me I have to wait " days " as they put it and they refused to give me at least a estimate for how long so finally after that I messaged them again apparently they got the item back and " destroyed " the item and said that I can get a refund or they can remake it and resend it. But because I've waited so long and didn't want to maybe not get the package again I opted for a refund. They gave me the refund and told me to wait 7—20 business days for the refund to show on my account and they said " if the refund doesn't show in 20 business days to contact my bank or payment provider for further assistance" well we will see considering I used chime...
Tip for consumers:
I think what would be helpful is that any one considering to order off the site should be weary of customer service does not care about you getting your product and they drag out the process of giving you a refund by as long as they can it seems.
Products used:
Was supposed to be a photo custom wallet which I never got
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Thank you for bringing this to our attention Ciarra. We apologize for any inconvenience you may have experienced with our company. We want to assure you that your feedback is important to us, and we take it very seriously. We appreciate your patience as our customer service representative has already responded to your email and provided a solution to address your concerns. We understand the importance of timely and efficient service, and we are committed to ensuring your satisfaction.