I see there is a "VINCENT" who is their "representative" that keeps posting the same EXACT response to people's negative reviews. Hey Vincent, how about fixing the problem and stop apologizing for being a POORLY RUN, MONEY SUCKING COMPANY! I ordered on 12/13/2013 and was guaranteed delivery by 12/19/2013. A company that doesn't want to take phone calls to talk to it's customers is a shame! Your customers are your business! I will let my friends and family know that this company is a joke, takes your money, and takes it's time, if at all, getting you the merchandise you rightfully paid for. Nomorerack is a joke of a company that doesn't deserve to be up and running. I will be contacting the BBB about this and I hope that everyone who is displeased with their "service" will do the same thing. That's the only way to get companies like this shut down!