Cindi L.

I spent several hours online trying to find the perfect arrangement for my best friend's birthday. She's in Australia. I'm in the U.S. I finally found what I wanted only for something totally different to be delivered. The entire point of me ordering that particular arrangement was for a butterfly vase because butterflies are significant for reasons I won't go into here. No butterfly vase. Also, the photo on the website shows color - a lot of color. The only color in the arrangement that was delivered are a couple of yellow roses. The roses are the ONLY thing that was right in the entire arrangement. It was a nice surprise to her, but I'm not happy because it's NOT what I spent a lot of money on.

The website kept kicking me off when I was placing the order and I ended up having to do it on my phone. Then, every time I WAS able to get on the site, it froze because of chat windows that you can't get rid of. I guess all of that should've told me to walk away, but I kept going until I could place the order because of the 'Land of Enchantment' butterfly vase that she never even received.

Also, the representative sent email after email without giving me a chance to respond. Then they call at all hours. I get time differences, but receiving a call at 5:00 a.m. on a Monday morning for something that I'd already added to the order when I paid for it is a bit ridiculous.

I will NOT be using Pickup Flowers again. Next time I'll spend more money and use FTD or Teleflora. At least they're reputable companies who I've used before.

Seriously. Don't order from these people.