Cindi M.

I have rented numerous properties through HomeAway over the years, always with good experiences. I have found the company particularly stellar during the COVID19 outbreak. I had 3 separate properties rented in mid-March for a myriad of family memebers. They worked swiftly and efficiently with the home owners to resolve travel disruptions we experienced as a result of the pandemic. In one case, the homeowner was extremely gracious and issued a refund for our shortened trip which was quickly issued through HomeAway. A second property that my family had to vacate early (2 nights early) was challenging because of the property owner. The owner fell back on the 50% only cancellation fee for a current disruption. I will mention it was the Alamont Manor in Fort Myers, property #*******. The owner is from Germany and not empathetic at all to what was happening with the advancing COVID crisis. I would never rent her property again. I bought trip insurance for that specific property through HomeAway. I was forced to file a claim with CSA which took numerous (7) hours to complete. Probably not worth it for 2 nights reimbursement. Which I will probably never see. Lesson here is I'll never buy trip insurance through HomeAway again. I would have been better off without it because HomeAway would have taken care of me directly. I really felt supported by the company through all this. I'll continue to use them for my travel experiences.