Ordered a gift on 01/27paid for $30 for delivery. Just keep getting emails and text saying delivery has arrived in country,I dont think it's the courier (DHL)) more like Harvey Nichols are not competent incapable to get Valentine's Day orders out. I've emailed customer service and tried to phone, guess what? No reply. I expected more from HN but they are just another faceless useless company with no level of customer service. DHL Customer Service told me HN canceled delivery!They failed to deliver after a week, and HN canceled my order, they still charged me $30 shipping fees, how come?HN never ever explain what's happening?I emailed HN which do not cancel my order twice, I waited at home all day long for packages! How disappointing and ugly the Harvey Nichols!