I purchased a pair of shoes, tore the first day that I wore it. I called customer service and they refused to take my shoe back or even try to help me. That does not make sense for a brand like this. And for this price shoes. Attached is a pic of the shoe worn once, as you can see the leather is opening completely. So unimpressive, it's fine if it's a mistake in this one shoe but not to want to help that's unheard of.