Cindy M.

I became a victim of fraud from this China based Promlily company. The dresses (4) I ordered were not of the material described but made from a low qualitly polyester. They were all ill-fitting, poorly constructed, and extremely heavy in weight. They had no labels in them to describe material or care instructions. I attempted to send them back the very next day I recieved them (you only have a 14 day return window) but the postal zip number Promlily gave me was not recognized by the FedEx main distribution center where I took them to send back so FedEx could not process it to ship. I attempted it twice, thinking it might have been a clerical error but it was not. I took it to the USPS, per Promlily's email recommendation, asking if the system recognized the zip given, but USPS said they can't check that but would send it out anyway. Because the cost to send it back to China from USPS was $500.00 I decided to contact Promlily instead and ask for a return shipping label but they refused, advising me just to send it out via another carrier. At a $500 return shipping cost, that was not an option. I put in a claim with my credit card company but due to a family illness that I had to leave town for an extended time period, the case closed before I was able to jump through all the hoops that they require of you. Buyer beware. Don't be fooled by their website. This is a very fraudulent and unprofessional company. Lesson painfully learned :(