I ordered a pair of shoes from this website that I could not find in-stock on any other site. Was a bit worried after ordering and reading reviews. I needed to receive the shoes in less than a week and although they do have free shipping and returns, I paid additional postage to receive sooner. With my order, I explained my situation. They shipped my shoes the very next day! I received them a couple of days sooner than I had thought. Couldn't be happier with my experience with this website!