Stay away from SupportBuddy - this service is a scam. They pray on those who have no clue about PCs and deceive them with claims such as "your PC is full of viruses and your Microsoft warranty is expired". I had to deal with removing such crap from the PCs of family members. It also having them cancel all their credit cards and changing all passwords to avoid identify theft. This company, who goes by the name "SupportBuddy.net" or "Support Buddy" should be shut down. If you see anything from them on your PC, shut down your browser and restart your computer. Do NOT contact them.