claire w.

I ordered the one thing I could actually use right now-sneakers. They held a site wide 25% off sale,, then emailed customers that "due to covid-19" shipping would be delayed up to 15 days for items purchased during the sale, but full price items would ship out immediately. Not OK. That's alot of consumer money they are earning interest on whole they obviously have the means to shop out full price items.

Worst customer service EVER! I placed a $30 order on December 22, and paid for standard shipping-which said 3-7 days. That sounded about right, even during the holiday season. Six days later I got an email saying the package was just being shipped out. Later than expected, and will not work for me, as this is a gift. As this company charges for return shipping, I felt they could make some kind of accomodation, as the items were not delivered when promised. Or at least apilogize.
The answer they gave me was: 'the (company the socks came from) was closed for the holiday, everyone deserves a vacation, don't you think?'

The worst customer service ever!
They are currently having a 20% off sale on 1 lb. of tea. So I bought 8 2 oz. Packages of $9.98 majaraja chai. I know this is my fault, but I didnt realize until after placing the order I was charged $103 rather than the $80.00 I thought it would cost. I emailed them immediately, but didn't hear back all day. I have previously emailed customer service and never heard back, so I called them. The rep said even though 2 oz. Is 9.98 (lets say $10), a pound is $103.8×10 is $103? That's a misleading policy from a company who says their customers mean the world to them on their website, and is oqned by starbucks. Shame on me for not being more careful, but they would not let me cancel even though I sent a request in seconds after placing th order, the representative had the nerve to imply I shouldn't be upset because I "only paid $75". But THAT WAS AFTER THE PROMO CODES WERE APPLIED TO THEIR INFLATED CHARGE. Ugh. The worst.