Claire W.

I have been trying to complete 30 thousand dollars in affiliate fraud as a merchant that happened when we had a change in employment and leadership in our company. In the transition of our employees roles and responsibilities over the course of a week the affiliates were not being as carefully reviewed on our end. Only 7 or so fraudulent affiliated were accepted but the issue caused around 30K in fake sales that soaked up time on the fulfilment and supply chain allocation end as well as the countless hours to go and void each individual transaction after confirming with in our shopify system that the order was in fact returned or fraudulent. Because there is no real customer service and you have to redirect outside of your profile account to even file a ticket, it takes forever for back and forth and there is no notification to tell you you have a response you just have to go check it no matter what, terrible for work flow. I have asked 5 times for a phone call because I cannot get someone to answer their listed number. Today finally I was given available times they could schedule a microsoft meeting, still cant hop on a call. We have currently 7K is returned commissions that I don't know if those funds will get returned to us or if we have to file a suit against them for these funds that were auto billed during the affiliate fraud and not returned but are now showing as a credit to pay out other affiliates. Do not use Share a Sale they are terrible for merchants and they seem to have no accountability for the affiliates they give accounts too which I would think would affect actual affiliates negatively as well.