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I ordered a gown in dark brown, custom measurements for a Blacktie Fall Ball. I received a red gown with the wrong measurements. I would have worn the red dress, but the measurements were so far off, It wouldn't zip. I had to run out and buy a gown last minute. Not a fall color. I tried to resolve with TBdress. I sent many pictures. They finally agreed that there was a problem. The only solution they could offer was for me to return the dress, but I would have to pay for the shipping. Or, they would send another dress at a discount. Things happen in business, but if you are a reputable company, you take responsiblity for errors and do your very best to fix a problem.
Tip for consumers:
If its really important, buy USA. It may cost a little more, but worth it for peace of mind.
Clair P.'s review of TBdress earned 2 Very Helpful votes
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If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received...
Dear Clair,
Thanks for your review! Could you please tell me your order number? We will contact you as soon as possible with your order number and try our best to solve your problem.
Best regards!