- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I am doing everyone a favor by writing this review. If you are an online shopper, DO NOT buy from Stefaniamode.com, this site makes it very difficult for customers to return items.
I bought a pair of Vetements Levi's jeans for $880 USD. The color posted on the site was different. I reached out to both companies Lyst.com and Stefaniamode.com the same day that I received the jeans, letting them know that I wanted to return the jeans. It took two weeks for me to receive a response and an authorization to return the jeans, only after having to send them pictures (just to make it more complicated) proving that I had the item. In addition, they don't cover the return shipping cost, it cost me $170 USD to ship the item back the jeans to Italy and I had to insure the package as you can't trust companies/sites like these.
I will write more reviews in any possible site about this site and the retailer and spread the word through social media, so if you are reading this please do the same and save others some money and the hustle.
I am doing everyone a favor by writing this review. If you are an online shopper, DO NOT buy anything from Lyst.com. The company allows retailers on their site like Stefaniamode.com that makes it very difficult for customers to return items.
I bought a pair of Vetements Levi's jeans for $880 USD. The color posted on the site was different. I reached out to both companies Lyst.com and Stefaniamode.com the same day that I received the jeans, letting them know that I wanted to return the jeans. It took two weeks for me to receive a response and an authorization to return the jeans, only after having to send them pictures (just to make it more complicated) proving that I had the item. In addition, it cost me $170 USD to ship the item back the jeans to Italy and I had to insure the package as you can't trust companies/sites like these.
I will write more reviews in any possible site about this site and the retailer and spread the word through social media, so if you are reading this please do the same and save others some money and the hustle.
Clara hasn’t received any thanks yous.
Clara doesn’t have any fans yet.
Clara isn’t following anybody yet.
Empty.
Hi Clara,
Thank you for your feedback.
I am very sorry to hear that you've not had a great experience on Lyst.
Lyst is a Global Fashion Search Engine, where you can shop items from retailers all over the world.
As such, Lyst does not stock any items, instead your order is placed and packaged directly with the retailer who will fulfil the order and organise the delivery to you.
Please contact us at customercare@lyst.com and we will be happy to look into this further.
Best wishes,
Victoria