I ordered 2 jumpers as Christmas presents on 23r Nov. By 7th Dec still had not arrived and are showing as at Hermes but with no delivery estimate. Rang Woolovers "Customer Service" team, they couldn't care less. Told me it would take 72 (3 days) to investigate when I said then what? I was told Hermes would deliver it or I would get a refund. Doesn't take the brains of an archbishop to know it will be a refund as it is lost. So will have to re-order from elsewhere and likely miss the posting dates I was working to. Spend your money elsewhere on a firm that values customers.