Clare D.

One of my favorite online websites for contemporary brands. Super fast shipping and great customer service. I've been ordering from this company for many years. Highly recommend.

I've been ordering from this website for years and it's good. They have a large selection, and they occasionally offer great coupon codes. It's relatively easy to return an item if it doesn't fit although I did have an issue once.

I would say that I've had better service at revolve.com so if an item is available there, I will buy it there since shipping is also quicker. But shopbop is pretty good. I'll look to see if Revolve or Nordstrom is offering the same item. If not, I'll buy it from shopbop.

The website has horrible customer service. I buy a lot of products online and this company has the worst service by far. A rep said my items should leave the warehouse within 1 -3 days of the order, with an additional 5 or so days for shipping. They created the label but USPS never received the package. After 3 weeks, I requested a refund because I didn't need the items anymore. When I requested a refund, they said the package was "lost." Yes, Wet N Wild, you lost the package. USPS never received it per the tracking number. Instead of processing a refund per my request, they told me they would resend the items. First of all, they never sent the items in the first place. They just printed a label. I truly cannot believe a company as large as Wet N Wild has such terrible customer service. Never again will I be buying anything from this company.