In reading the other reviews, it appears we were all victims of timing and the SCAMMING of consumers by Dot and Bo as they obviously knew they were going out of business. But like many here, I placed an order in August for $1100 worth of chairs. 5 weeks later neither my items NOR a refund for my items placed has been received. YET, they still operate a functional website as if all is good and they are open for business. FRAUD. They have NO customer service phone number to call. You are at the mercy of their email "support" team and they just keep telling me (for 5 weeks now) that my items are in transit and I cannot cancel the order. I have disputed the charge with my bank, filed a BBB complaint and an FTC complaint. Unfortunately, this is about all the recourse you have a consumer of these jerks. At a minimum, their website should be CLOSED DOWN versus continuing to promote merchandise.