Cody O.

Purchased a pocket bike on 6/15/23 with various other upgrades. The upgrades arrived on 6/21 and the bike itself arrived 6/23. It was packaged nicely and secure. As I we t tk attach the upgraded carburetor kit I noticed the throttle cable did not have a long enough portion of cable not covered with a rubber sheath to fit inside of the carburetor. I emailed the company explaining my situation and customer service worked through it with me the entire way. Don't bother calling it will forward you to a bot, but the email response time is amazing. On average it took them about 15-20 minutes to respond to my emails and I sent about 6 so far plus another 8 or so emails from previous issues that wouldn't have happened if I didn't order so many upgrades for the bike, so we have been going back and fourth attempting to fix the problem. Customer service was very helpful and kind and said they would do tact their technicians whom would get back to me with a throttle cable they had in stock that would work for me. I'm not sure why all of the reviews are negative about the customer service unless they hired new customer service but it is amazing and they have helped me work through the problem the entire way. The products themselves are what you get for the price. The bikes are reliable and will last you. People who say their bikes don't work are the ones to not do maintenance on them or change the air filter/clean it, or change the oil, etc. I am very satisfied with my purchases and the various upgrades I have ordered made the back and forth with customer service worth it. Would buy again maybe if they get some different bikes/upgrades in stock, but am overall very satisfied with my purchase and how good the customer service handled my problems. I will be getting sent a free throttle cable plus free shipping for the companies mistake. (I purchased the blade 49r in the blue and white color scheme which I love, but I am swapping the engine to a 47cc 2 stroke for more power)