Cody P.

Do NOT use this company! Our one and only experience was terrible. Driver was suppose to be waiting for us with a sign at the train station with our name on it. Had a gentleman who worked at the train station call him to find out he is parked in the taxi line ( because it's cheaper parking with the taxis then parking at the decanted area for concierge pick up). After running around all of Saint Pancreas this driver pulls up from. ( no one knows) and parks in the street to load our stuff. He starts to load our luggage and put ones bag in and stops... pulls my bag back out and say we have too many bags (we had 4 and stated that prior to being picked up). Leaves us and all our luggage in the middle of the street for over 30 minutes. Saying he needs to get approval for the bags... literally just casually pulling up in the road while he left us in the street without saying anything. I only needed a ride 10 minutes away. ( even all the other taxi drivers thought it was unprofessional and a joke) We tried to get our 62.39£ back from blackline and they refused to refund our money and said the driver couldn't find us... jokes on them because I have photos of the taxi, plus the plate. If your reading this review and is in or going to London, the black cab service is great. They drove us and our 4 bags no hassle for 18£ threw Gett app. Don't waste the extra money on black lane. All the other bad reviews online are probably true because this is the absolute worst over charged cab experience using black lane out of the 100+ taxis I've used. I will repost this review all over the internet warning people of this scam!