First off, we didn't retrieve our tickets until 12 hours before the event when 1. We bought them almost a year in advance and 2. Customer service kept saying it should be the buy 10a.m. Tomorrow morning, check my email around noon, nothing, call back, should be the buy 5p.m. Check email at 7p.m. And still nothing. We called 4 different times and the last time the $#*! on the other end just hangs up when I was trying to ask a question. I will never be using this site to purchase tickets again. Think twice before you have to experience the headache we had to go thru