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Glasses showed up broken. I tried to start a chat, cant talk to a real person. So I called went through the whole thing got to the end they asked if I wanted a refund I said yes then they offered me 110% credit for another pair of glasses so I chose that option. Said I would receive an email with instructions on how to redeem. It's been 3 working days no email no nothing. You cannot talk to a real person everything is automated. My glasses showed up BROKE. $367.00 and they have yet to do ANYTHING about it. Disgusted about the situation. Will never order again.
Everything is automated. No real person. Said I would get credit and email on how to redeem. Spent 367.00 for broken glasses upon arrival.
Because I was dumb. Never again.
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I love the service but the coupons you offer aren't really straight forward. ( multi150)
The return policy is great. Just could not figure out how to ipdate the prescription.
Hi Cody,
We’re sorry to hear that you experienced difficulties and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
The store credit was sent to you on Feb. 21. Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com