Cole D.

I order tobacco products only from this web-site for several years now, except a period of time when they had some issues with Payment System not accepting payments. Most of my orders come within reasonable period of time. But of course, I have had some problems as well. But this problems are related to delivery system, not their Customer Support and their work. Once parcels got lost and they have resent them to me after the deadline has passed and the investigation hasn't shown anything. And once i have asked for a refund on lost parcel and they have issued it and I have received it in 7 days. But, again these two cases were exceptions in my order history with shopping-heaven