Colleen F.

I changed a flight for two people. I called to see what credit I would get if I canceled. At the end of the call, I specifically asked if I could use the credit for one person and only pay one fee of $75. I was told yes.
When I went to rebook they told me it would be $150. I disputed this. They said they listened to the tapes, which they could not have because I have 0 doubt.
So after 3 hours and 19 minutes on the phone, 8 days of waiting for an answer instead of 5, and my flight increasing $70, in this time. They denied my request.
Horrible experience