Colleen P.’s Reviews of JustAnswer & more

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Question And Answer

11/20/16

I am COLLEEN POLICASTRO- do not take anymore from my bank account. I see the 5 dollar charge and now I see 14.00 taken out also. I did not sign up for no membership and am very upset that you misled me on your site to a question for 5 dollars. I repeat-DO NOT take anymore from my account.

Tip for consumers:
they drafted money out of my account that wasnt authorized

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JustAnswer S. – JustAnswer Rep Over a year old

Hello Colleen,

I'm sorry for the confusion about the good faith deposit. An initial $5 deposit is required at the time the question is posted and the balance of the question price is collected once an Expert responds to the question.

This information regarding the deposit is displayed on the page where the customer is prompted to submit their payment details and questions are posted only when the customer acknowledges and accepts the payment terms.

An Expert responded to your question which is why you received a charge for the balance due, however, the Expert isn't paid unless you’re satisfied with the help received and rate the service accordingly.

An overview of this process can be found on the How It Works page here: http://ww2.justanswer.com/how-justanswer-works

I will reach out to you privately in order to gather some information that will allow us to locate your account and assist you further.

Regards,