Concerned C.

I went to the store in Sudbury, Ontario on May 12th at 3pm, to return an online purchase. I had a copy of a barcode I printed from reitmans.com, which instructed me to show it to the cashier.

The store clerk was rude.
She dismissed the bar code document I brought. Told me she had never seen it and told me to take it up with corporate when I questioned why the online return instructions were a surprise to her. She refused to give me her name and wore no name tag.

When she finally processed my return, after I had to scour my phone for an email to give the date of purchase and order number, she refused to send the payment to my PayPal account. She kept asking me what card the PayPal account was "attached to". When I answered "a bank account" for the 5th time, she started to cry that I was rude, and she went to get her manager and made a huge fuss.

1. She is extremely incompetent and unprofessional and clearly unhappy in her job and with corporate

2. My PayPal is attached to a bank account for which I do not have a card, your website states my return goes to my method of payment

3. Why does the store staff not know how to return an item bought online? She was very quick to spit out "complain to corporate".

If OldNavy can reimburse a paypal account, as can Walmart, so can you.