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There customer service has definitely started going down the drain. Communication is poor. I was told a manager was going to call me. None such call was made. Emailed them regarding situation and was simply told to call the 1800 number. (But I already did...)
Finally got a manager and she apologized, agreed with my concerns BUT gave no resolution. So you agree with me and then nothing else happens? I guess they've gotten so big they dont care for one person's concern. Lost customer chewy.
Connie D.'s review of Chewy earned 29 Very Helpful votes
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