I don't know why Stitch Fix is getting a low rating. I did not end up purchasing items. However, I was able to try on a variety of pieces and learn about their business model. It is very streamlined and easy to use. When I didn't end up buying anything, I was refunded the $20 styling charge. The whole experience was seamless and personal...as advertised. I will try them again when I'm ready to put the time in. Thanks Stitch Fix.