Constance C.

Colonial uses promises to lure you in, but then, adds undisclosed charges and damages your property.
Colonial charged me for extra pictures, even though both the initial contact person, Anthony Perrone, and the van driver, Beldon Lawrence, said, at first, that my load had no overages. Colonial charged me $250 for delaying delivery even though I told six of their employees that I, myself, was driving cross-country and would not arrive until 9 Nov. In spite of 7 messages confirming what both Anthony Perrone and the driver, Beldon Lawrence, himself, told me that Nov 11 was the delivery day, Colonial changed the delivery day at the last minute. I was a full day's drive away from the delivery site when Colonial Van Lines called me, with less than 24 hours' notice, to say they were delivering the next day, Nov 8. I explained I could not get there and Colonial charged me $250 for delaying the delivery that they had assured me was not until Nov 11. I even asked the driver, Beldon, if he was working on Veterans' Day, Nov 11, and he said they worked all days. There was no confusion about setting the delivery for Nov 11. Colonial charged me $250 because I was not at the delivery point by 8 am on Nov 8.

Colonial damaged my chest of drawers; it now wobbles a full six inches sideways. The chest was solid when it went into the van. Colonial damaged an antique desk that was my grandfather's, in spite of the fact that I repeated several times that the desk had to be handled with special care. Colonial broke a number of smaller items, baskets, small glasses, and a bicycle.
I paid for full packing services, which meant putting things back together at the destination. The destination is a mess; nothing was reassembled the way it was before packing. The bed frame was put together without the washers for the bolts and without the floor glides under the legs. I told Beldon and his helper Shaw not to damage the newly refinished floors. There is a foot-long gash in the back bedroom.