I redeemed 294k points for gift cards upon arrival of said gift cards 3 did not work I have been waiting for over 6 months for them to be replaced essentially I believe that ihg has stolen 300$ from me horrible customer service do not recommend I've been Diamond elite member since 2015 and this is how I'm treated won't be spending another dime with this brand until my issue is resolved I opened up a claim with the BBB about a month ago still no resolution