I ordered the YSL blaze sunglasses from lyst on March 8,2023. Which indicated PREORDER for April 23, it would be shipped from EYE WEAR CLUB which I realized it's a scam site. I haven't recieved my order and it's now May 3... I reached out to lyst customer's service several of times and I reach out to EYE WEAR CLUB several of times and still I haven't recieved no tracking information or I still haven't received my purchase. I finally received an email a few days ago from Mon bolante from lyst customer's service to speed up the process to receive my purchase and still i haven't got my purchase. Then Anna pelay from EYE WEAR CLUB emailed me saying that my item will be shipped but still I haven't got anything. I emailed her back again for her to tell me that I have to wait until July 23 to recieve my purchase and this all a scam and for lyst to sponsor a scam site is not right or professional at all. I will report lyst and EYE WEAR CLUB to the better business bureau and I will report this matter to my bank navy federal and file a fraud dispute to get all of my money back! I'm very disappointed and I know to never order nothing from LYST or EYE WEAR CLUB NO MORE!
Hi Cornelia,
We're sorry to hear about the trouble with the order you weren't able to receive.
Please feel free to reach out to us at customercare@ly.st for the details and to further check this with the retailer. One of our agents is happy to assist you in getting more details with the courier/retailer.
Looking forward to hear from you - Lyst