I have been using FreeTaxUSA for the past 4 years and I have never had any issues. Overall, the process is easy to follow and straightforward even with more complicated needs. I always "double check" my return by using another online tax service to see if the numbers come out the same. For some reason this year, I lost my mind and ended up doing my taxes on TurboTax, H&R Block, TaxAct and Tax Slayer. I got the same amounts on all but H&R block which was $1,500 off from all the rest. I don't know why anyone would pay $70 for federal and state when you could submit the same thing for like $10.