Courtney F.

This service is pretty unreal. Literally. They advertise two day shipping with multiple retailers, but you may receive regular shipping. I had an event coming up for my birthday and found a pair of shoes through the retailer Express.com that would be perfect with my dress. I ordered them online and made sure to sign in to my Shoprunner account. I received an email from Shoprunner fully acknowledging the order had been placed. When the tracking information appeared it said they would be arriving 6 days after the order was placed- therefore I will not be able to wear them for my birthday. I ordered them on Tuesday (10/31), they should have shipped on Wednesday (11/01), and I should have received them by Friday (11/03). I called Shoprunner and spoke to three individuals who all told me to contact either Express or Fedex. The only thing Shoprunner offered to do was email me a return label so I could return the package to a Fedex facility because they were arriving late. Express and Fedex were contacted as well and both said Shoprunner was the entity to be contacted because they generate the 2 day shipping label. It was also confirmed that natural disasters were NOT part of the delay. I will not be using their services again and their customer service was rude, unapologetic, and unwilling to compensate in any way other than offering to email me a return label. ShopRunner literally advertises one service: Convenient two day shipping. They can't deliver on the one service they provide. DO NOT rely on them for your shipping services. Had I known I wouldn't get two day shipping, I would've gladly paid the expedited shipping costs through Express.com so I could receive the shoes on time.

I placed my order on June 9th. My debit card transaction was charged and posted on 6/12. I received an email saying they received my order with a message that said, "We're getting your order ready to be shipped. Standard Shipping (approx 5-7 working days)." I never received an email stating the item shipped. If you look on their website for a contact number, you won't find one. I sent them a message and they never responded. I called my bank and disputed the transaction. It's a complete scam.