Craig C.

FInd a different shoe company
I have owned Asics for over 10 years. They have always been great. In March 2023 I bought a pair of walking shoes. The left one had an issue with the heel padding after 2 weeks and only wearing them a few times. I called customer service where they immediately denied my claim as abuse to the shoe. They didnt even ask for a pic and didnt see the shoe. Im not sure what abuse I could have done that rapidly that didnt impact any of the previous pairs I bought. I had to push for them to review my claim and they then said I was out of the warranty period. When I questioned this, they went back to the abuse claim. After looking into it, I found many others posting issues with Asics heel padding and Asics denying their claim. Do yourself a favor and find another shoe company. One that actually cares about their customers.
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