Craig J.

10% paid. No building. No refund. I signed a contract April 2021 and paid the 10% down for a 30x45 building in the Myrtle Beach area. Viking was quick to respond and get me signed up. The problems began with the installer they use for my area (Top of the Line around Mt Airy, NC). They have terrible reviews and very poor communication with the customer. One person there would tell me they couldn't design my building with 4' centers. With many questions why they couldn't have a 1' spacing on the last post I finally said space them 3'9". Only to have someone months later say they would be doing 4' centers for me. TOL waited too long to order my materials and around day 85, called to set up the install and said there's a 15% increase due to material prices had went up. When I questioned Viking, they reached out to TOL a few different times and never got a response. I was told no response was not uncommon for TOL. Since TOL reached out to schedule within 100 days, I'm not able to get my $1,7xx deposit back. Viking admitted TOL does not communicate well and their managers don't even respond to emails. But they still used them for me! TOL has a clause that it's the customers duty to verify pricing every 30 days to see if there's any changes. I can't legally get my $ back from Viking but at least I can warn people in my area not to order a Viking building if they're going to use TOL for the install.