I have bought the Sealy Melbourne Divan
I have bought the Sealy Melbourne Divan Bed from benson for beds. Looks amazing and in store felt really comfortable so i bought it. Costing over £1000 for a bed that states spin alignment, breathability properties, perfect pressure relief and offers full body support.
Within 4 nights it saged where i was sleeping. I reported this and was told too rotated the mattress every week for 6 weeks. I did this and still they is a dent where my body has been. It has been inspected by a technician and he told me that he only reports his findings and is up too bensons for beds too decide if it is faulty. And what a surprize. To them its not and wont change it unless i pay them 10% of the cost of the bed. So i will be over £100 out of pocket. In their letter they say that the technician has said it is not faulty. But is not the case. Seems to me they are just passing the book and constantly lying too me. I have also been told by staff that a bed of this kind should not sage where i have been sleeping and should reform back too its original shape. So it would seem customer care dont give a dam about their customers and just take the money and run so too speak and constantly lie. I had a bed 15 years and was in better shape than this. Really is a joke this company.
I have sweet in this bed, had no spine alignment at all and the bed does not reform to its original shape. But they wont do anything unless i pay 10%.
Seriously dont buy a bed from them. You will be messed about and ripped off and even if they do offer a exchange it will cost you.
I will not let the matter go.
Date now 14th april
Update. Benson for beds now confirm the mattress is faulty and will arrange collection. They wont do me a deal on another mattress even though they did one on this faulty mattress. They said some one will phone me too arrange collection within 2 days.
One week later and no phone call. I wont get a refund till the bed is picked up and they wont pick it up. I explained they is a bed i want too buy thats in a sale over the easter but wont do nothing till after the easter holidays. Im over £1000 out of pocket and cant buy another bed ive seen so they are costing me money as well as keeping hold of mine.
I will be taking this further.