Have used them on and off over the years to find sitters. As other's have mentioned the site is not the easiest to use. If you use the desktop version and want to see older chat histories, you cannot. You have to use the app on your phone to see those.
Also cannot stand that I keep getting some emails from them I cannot turn off.
My biggest coplaint at this time is I paid for unlimited background checks, requested one on Jan 4 and I am still waiting. (It is currently Feb 15) They keep telling me they are "working" on it. I just got an email asking how my service was. I never heard from them. I have sent over 6 emails and had 3 chat sessions with them and still nothing. No updates at all. Just trying to get my money back for this service at this time, since it was useless.